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Terms and Conditions


Payment can be made using most credit and debit cards.


Confirmation of order

After an order is placed, we will send you a confirmation. Please check that all details are correct and  notify us immediately of any errors and/or omissions by emailing

You will receive an email once your items have been dispatched. It is only at this point in time that we  accept your offer to buy the goods, are bound to fulfil it and a contract is formed.


Cancelling an order for “Stock items”

Where you have ordered an item (or items) that we hold in stock for immediate dispatch, you may cancel an order up to the time it is dispatched by emailing


Cancelling an order for a "made to order" item

Where an item is made to order, an order for these items can be cancelled or changed for up to 24 hours after your order is placed. After this time, we will have placed an order with our supplier(s) which cannot normally be cancelled.


Returns and Refunds (Stock items)

If within 7 days of receiving an item, you decide that it is unsuitable for your needs, you may return it and receive a full refund (This does not include items that are “Made to order”).

Before returning an item, you must, in the first instance, contact us by email.

Returns should be made in the original, undamaged packaging.

We recommend returning the goods by registered post or courier service. We will not be liable for any loss or damage incurred whilst returns are held by third parties. We recommend that you insure all items in transit to their full retail value.

Where items are large and/or fragile we reserve the right to nominate a specialist handler for the return delivery and pass the cost on to you. We will also pass on to you the cost of any failed attempts to collect the goods from you.

Refund will be made once the items are received by us and a confirmation e-mail will be sent. All returns must be unused and undamaged in any way and we reserve the right to withhold a proportion of the refund if we receive the item or its packaging in a condition that requires us to reduce the price of the item for resale.

Postage costs will not be refunded.

We will refund the card from which the original payment was made.


Return address:

So Furniture Ltd

24 Seamoor Road




Returns and Refunds (Items made to order)

Under no circumstances will we accept return of items that are made to order. If you are in any doubt as to whether an item is made to order, please contact us.



Prices are shown in British pounds sterling and include UK Value Added Tax.

We reserve the right to make adjustments to the prices shown on our website to cover errors and other changes such as new taxes and currency fluctuations.


Natural Products

Many product shown on our website include natural materials such as leather, wood, glass and stone. As these materials may vary in colour, texture or pattern, we cannot guarantee that items ordered will match the exact depiction of the item as shown on our website, or that items ordered at different times will match each other in this respect.



Due to the constraints of digital media, we cannot guarantee that the colour of any ordered product will be the exact colour as it appears to you on our website.



While we take care to show accurate product dimensions, these dimensions are approximate and small variations can occur. It is the customer’s responsibility to check that items will be able to fit through doorways and other restrictions in their property and that the item can be used correctly within the dimensions of the intended area of use.

Packaging may vary to that shown on our website


We make efforts to ensure that you receive your items in the time shown. However, we cannot guarantee delivery times. If there is a delay in delivering your order, we do not accept liability for any consequential loss. However, we will contact you if there is any significant delay of which we are made aware (for example – if an item is out of stock). Items are sent by courier or recorded delivery post and will require a signature at the time of delivery. All goods are the responsibility of the customer from the time of the first attempted delivery.  Delivery is made to the main entrance of the property and does not normally include unpacking, removal of packaging, assembly or installation – if you require any of these services, please contact us.

Self assembly

Some items may require assembly after delivery. Please contact us if you need advice.


Retention of title
Title shall transfer to the customer only when the goods have been paid for in full. So Furniture Ltd shall be entitled to require the customer to deliver up the goods until such time that all due payments have been made in full. The customer shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.


Circumstances beyond our control

We reserve the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside our control and we shall not be held liable for any breach of contract resulting from such an event.

So Furniture Ltd will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by either party when the contract for sale was formed. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question (minus any delivery charge). If the goods are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability unless you notify us of the problem within 3 working days of the delivery of the goods in question.

We shall not be liable for any defects in the goods caused by any act, neglect or default by you or any third party.

If you do not receive the goods you ordered by you within 30 days of the date on which we advise you of their dispatch, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which we notified you of the dispatch of the goods.

Copyright Statement
The content of this website, including images, trademarks, designs, logos, photographs, written and other materials, is subject to copyright. Reproduction in whole or in part of this website is prohibited without prior written consent from So.


Notwithstanding the above, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or any other statutory rights. Nothing in this Agreement shall limit So Furniture's liability for death or personal injury caused by our negligence or breach of duty.